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FREQUENTLY ASKED QUESTIONS

+ HOW CAN I BOOK AN APPOINTMENT? 

PLEASE READING MY FAQ, BEFORE BOOKING  

We offer online scheduling for your convenience!     

BY APPOINTMENTS ONLY 

Booking policy: Please book appointments online at least 24 hours in advance.

Online Booking through Square Appointments When scheduling online please select a Technician that best fits your needs,

  

Read More About Our Team Members Before Selecting!  

Unsure what services would work best for you? Schedule a consultation virtually or in person. 

Don't see a date & time that you are looking for? Please Call our receptionist so we can double check availability! 

 

We are a small Family business we work hard at providing our clients with excellent services please be patient with us if we miss your call we will get back to you as soon as possible. 

 

When scheduling online you will be brought to our service page This page will be listed under the name Face2Face we are located inside Face2Face we share a Scheduling system! 

Face2Face is our sister studio with the same family owned atmosphere specializing in providing 3D 4D Elective Ultrasounds & Prenatal Skincare.   

Reserve your appointment with a card

A credit or debit card is required to book your appointment!   

This is for all client's & Every Service. 

 

If you call and schedule your appointment you are still Required to provide A credit or debit card.  

 

New Clients Please arrive 15-minutes prior to your appointment time to fill out paperwork.  

Running late we are unable to accommodate you 10 minutes past your scheduled appointment time. 

Please call our office if running late no call will result in a missed appointment charge. 

Cancellation policy

Cards will not be charged unless appointments are canceled without proper notice or clients don’t arrive to a scheduled appointment. All cancelations within 48 hours will be charged 50% of service price. Rescheduling an appointment with less then 48 hour notice is deemed as a cancelation and will be processed as such. Failure to attend a scheduled appointment will result a 100% charge of service. (Clients scheduling an appointment with a valid Groupon and who cancel or don’t attend appointment will be charged cancellation/no-show fee.)

 If card is unable to be processed client will receive a invoice this invoice must be paid before being able to reschedule! 

 

Purchased a Groupon? 

To reserve a appointment with us A credit or debit card is required to book your appointment!  

Clients scheduling an appointment with a valid Groupon and who cancel or don’t attend appointment will be charged cancellation/no-show fee.) 

If Clients card is not able to be processed this will result in a redeemed Groupon Packages will result in loss of one service!   

Groupon can be purchased only one time per client New clients only we do not accept any additional Groupon purchases please contact the spa for any special offers and subscribe to our Email list to receive monthly special offers and discounts.

  

We are not responsible for any Refunds when purchased through Groupon you must contact Groupon directly.

We ask that all of our clients understand that we are a small business and we respect" your time so please respect our time & cancellation policy. 

Post-care basic treatment info is available on our website be sure to ask your esthetician about any questions or concerns regarding your pre and post care.  

 

What if i need to change my service to something different? Lets say you are scheduled for a micro-needling but you will be going to the beach we ask that you let our office know as soon as possible to make sure we can accommodate you. 

What to Wear during Your Treatment: If you are having a treatment for the first time, feel free to ask the receptionist or Esthetician how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions. Body Treatments such as body scrubs or body wraps we ask that you bring with you a two piece bathing suit or swim trunks, if unable to bring a bathing suite please bring (Women a bra with no underwire and underwear that you feel comfortable getting wet or product on.

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